rp55 Privacy Policy
At rp55, protecting the personal data of every player across Bangladesh is a responsibility we take seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have over your own data. Please read it carefully before using the rp55 platform.
SSL Encryption
All data transmitted between your device and rp55's servers is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information remains private at all times.
No Data Selling
rp55 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used exclusively for operating and improving the rp55 platform and fulfilling legal obligations.
Your Data Rights
You have the right to access, correct, and request deletion of your personal data held by rp55 at any time. Submit your request by contacting our support team at [email protected] and we will respond within 30 days.
Secure Data Storage
Personal data collected by rp55 is stored on secured servers with restricted access. Only authorised rp55 personnel and verified third-party processors with a legitimate need may access your data.
Cookie Transparency
rp55 uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse platform usage. You can manage cookie preferences through your browser settings at any time.
bKash & Nagad Data
Payment data processed via bKash, Nagad, Rocket, and Upay is handled in strict compliance with the policies of those payment providers. rp55 does not store full payment credentials on its own servers.
Data We Collect
rp55 collects personal data that is necessary to provide you with a safe, fair, and compliant online gaming and sports betting experience. We collect data in three primary ways: information you provide to us directly, information generated automatically when you use the platform, and information received from third-party service providers.
1.1 Information You Provide Directly. When you register an account, verify your identity, make a deposit or withdrawal, contact customer support, or participate in a promotion, you may provide rp55 with the following categories of personal data:
- Full legal name, as it appears on your national identity document;
- Date of birth (required to verify that you are aged 18 or above);
- Email address and mobile phone number;
- Residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions);
- National Identity Card (NID) number or passport number, where required for KYC verification;
- Mobile banking account details (bKash number, Nagad number, Rocket number, Upay number) or bank account details for payment processing;
- Copies of identity documents uploaded for account verification purposes;
- Any information you include in support messages, complaint submissions, or feedback forms.
1.2 Automatically Collected Information. When you access rp55's website or mobile interface, we automatically collect certain technical and behavioural data, including:
- IP address and approximate geographic location (country/city level);
- Device type, operating system, and browser version;
- Pages visited, time spent on each page, and navigation path through the platform;
- Game session data, including games played, bet amounts, win/loss outcomes, and session duration;
- Login timestamps and session identifiers;
- Referral source (e.g., how you arrived at the rp55 website).
1.3 Information from Third Parties. rp55 may receive information about you from third-party service providers, including identity verification agencies, payment processors such as bKash and Nagad, fraud prevention services, and game content providers such as Pragmatic Play and Evolution Gaming. This information is used solely to operate the platform safely and in compliance with applicable standards.
How We Use Your Data
rp55 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected, except where you have given your explicit consent or where we are required to do so by applicable law.
The following table summarises the primary purposes for which rp55 uses your personal data and the lawful basis for each:
| Purpose | Lawful Basis |
|---|---|
| Account registration and management | Performance of contract |
| Age and identity verification (KYC) | Legal obligation; legitimate interest |
| Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer) | Performance of contract |
| Fraud detection and prevention | Legitimate interest; legal obligation |
| Anti-money laundering (AML) compliance | Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interest |
| Sending transactional emails (e.g., deposit confirmation, withdrawal status) | Performance of contract |
| Sending promotional communications (where consent has been given) | Consent |
| Platform analytics and performance improvement | Legitimate interest |
| Responding to customer support enquiries | Performance of contract; legitimate interest |
| Legal compliance and responding to regulatory or law-enforcement requests | Legal obligation |
2.1 Marketing Communications. rp55 may send you promotional emails or SMS messages about bonuses, new games, and seasonal offers (such as BPL season promotions, Eid bonuses, or T20 World Cup specials) if you have opted in to receive such communications at registration or at any later time. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism in any marketing email. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
2.2 Automated Decision-Making. rp55 uses automated systems to detect fraudulent account activity, identify bonus abuse, and flag accounts for responsible gaming review. Where an automated process results in a significant decision affecting your account (such as a temporary freeze), you have the right to request human review of that decision by contacting our support team.
Data Sharing & Disclosure
rp55 does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share your data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.
3.1 Service Providers (Data Processors). rp55 engages trusted third-party service providers who process data on our behalf and under our instruction. These include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners receive the minimum data necessary to process your financial transactions;
- Identity verification providers: Third-party KYC providers may receive your name, date of birth, and identity document details for age and identity verification;
- Game content providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data to facilitate game delivery;
- IT and cloud infrastructure providers: Hosting and cloud service providers who store and process platform data on secured infrastructure;
- Customer support platform providers: Third-party helpdesk software used to manage and track support enquiries.
All service providers engaged by rp55 are contractually required to process your data only as instructed by rp55, to maintain appropriate security standards, and not to use your data for their own independent purposes.
3.2 Legal and Regulatory Disclosure. rp55 may disclose your personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the rights, property, or safety of rp55, our users, or the public.
3.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of rp55's business, your personal data may be transferred to the acquiring or successor entity as part of that transaction. We will notify registered users of any such transfer via the email address associated with their account, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
3.4 With Your Consent. Other than the circumstances described above, rp55 will not share your personal data with any third party without your prior explicit consent.
Data Security
rp55 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.
5.1 Technical Measures. rp55 employs the following security controls to protect personal data:
- 256-bit SSL (Secure Sockets Layer) encryption on all data transmitted between your browser and rp55's servers;
- Encrypted storage of sensitive personal data fields, including identity document references and payment details;
- Firewalls, intrusion detection systems, and regular vulnerability assessments on rp55's infrastructure;
- Two-factor authentication options for registered user accounts;
- Automatic session timeouts following periods of inactivity.
5.2 Organisational Measures. Access to personal data within rp55 is granted on a strict need-to-know basis. All staff and contractors with access to personal data are subject to confidentiality obligations and receive regular data protection training. Data access logs are maintained and reviewed periodically.
5.3 Data Breach Response. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, rp55 will take immediate steps to contain the breach, assess its impact, and notify affected users as promptly as reasonably practicable. Notification will be sent to the email address associated with your rp55 account and will include a description of the breach, the data affected, and the steps being taken in response.
5.4 Your Responsibility. While rp55 takes every reasonable precaution to protect your data, the security of your account also depends on you. You are responsible for keeping your rp55 account password confidential and for not sharing your login credentials with any third party. If you believe your account has been compromised, contact our support team immediately at [email protected].
Data Retention
rp55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention principles apply:
6.1 Active Accounts. While your rp55 account remains active, rp55 will retain your personal data, account history, transaction records, and game session logs in full. This data is necessary to operate your account, fulfil our contractual obligations to you, and comply with anti-money laundering and responsible gaming requirements.
6.2 Closed or Dormant Accounts. Following the closure of your rp55 account — whether by your own request or by rp55 — we are required to retain certain categories of data for a minimum period to comply with legal obligations. Specifically:
- Account registration data and identity verification records: retained for a minimum of 5 years following account closure;
- Financial transaction records (deposits, withdrawals, bet history): retained for a minimum of 5 years following account closure, in accordance with financial record-keeping standards;
- Customer support correspondence: retained for 3 years following the resolution of the relevant enquiry;
- Marketing consent records: retained for the duration of the consent period plus 3 years for compliance audit purposes.
6.3 Deletion After Retention Period. Once the applicable retention period has expired, rp55 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes without further notice to you.
6.4 Self-Exclusion Records. If you have self-excluded from rp55, your self-exclusion record will be retained for the duration of the exclusion period and for a minimum of 5 years thereafter. This is to prevent re-registration during an active exclusion period and to maintain an accurate record of responsible gaming interventions.
Your Privacy Rights
rp55 respects your rights in relation to your personal data. The following rights are available to all rp55 users. To exercise any of these rights, please contact our support team in writing at [email protected]. rp55 will respond to all valid requests within 30 calendar days.
7.1 Right of Access. You have the right to request a copy of the personal data rp55 holds about you. We will provide this in a structured, commonly used format. There is no charge for a first access request within any 12-month period. rp55 may charge a reasonable administrative fee for subsequent requests within the same period.
7.2 Right to Rectification. If any personal data rp55 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update basic account information (such as your email address or mobile number) directly from within your account settings.
7.3 Right to Erasure. In certain circumstances, you have the right to request that rp55 delete your personal data. This right is not absolute — rp55 may be required to retain certain data to comply with legal obligations (see Section 6). We will inform you clearly of any data that cannot be deleted and the reason why.
7.4 Right to Restriction of Processing. You have the right to request that rp55 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the lawfulness of our processing.
7.5 Right to Object. You have the right to object to rp55 processing your personal data on the basis of our legitimate interests, including profiling for marketing purposes. If you object to marketing communications, rp55 will cease sending them promptly.
7.6 Right to Data Portability. Where rp55 processes your data on the basis of your consent or the performance of a contract, and the processing is carried out by automated means, you have the right to receive your data in a structured, machine-readable format and to request that rp55 transmit it to another service provider where technically feasible.
7.7 Rights Related to Automated Decision-Making. As described in Section 2.2, rp55 uses automated systems for fraud detection and responsible gaming monitoring. You have the right to request human review of any significant automated decision that affects your account.
Third-Party Services
The rp55 platform integrates with a number of third-party services to deliver a complete gaming and betting experience to players across Bangladesh. This section explains rp55's relationship with those third parties and your data privacy implications.
8.1 Payment Providers. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, you are interacting with those providers' own platforms, subject to their own privacy policies and terms of service. rp55 receives confirmation of transaction success or failure from those providers but does not store your full mobile banking credentials or PIN on rp55's own servers.
8.2 Game Content Providers. rp55 integrates games from studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, anonymised session data (such as bet amounts and game outcomes) may be transmitted to the relevant studio for the purpose of delivering the game and maintaining fair play standards. These providers do not receive your name, contact details, or payment information.
8.3 Analytics Providers. rp55 may use third-party analytics tools to collect aggregated, anonymised data about platform usage. This data cannot be used to identify you personally and is used solely to improve the rp55 user experience.
8.4 External Links. The rp55 website does not contain links to external third-party websites. However, if you navigate to any third-party website independently, rp55 is not responsible for the privacy practices or content of that site. We encourage you to review the privacy policy of any external site you visit.
8.5 No Cross-Site Tracking. rp55 does not participate in cross-site tracking networks or data broker programmes. Your browsing behaviour on rp55 is not shared with advertising networks or social media platforms for targeted advertising purposes without your explicit consent.
Changes to This Policy
9.1 Right to Update. rp55 reserves the right to update or revise this Privacy Policy at any time. Changes may be necessary to reflect updates to our platform features, changes in applicable data protection standards, new payment integrations, or feedback from our user community across Bangladesh.
9.2 Notification of Material Changes. Where rp55 considers a change to be material — meaning it significantly affects how we collect, use, or share your personal data — we will notify registered users by email to the address associated with their rp55 account. The updated Privacy Policy will also carry a revised "Last Updated" date at the top of the document, and a prominent notice will be displayed on the rp55 website for a reasonable period following the update.
9.3 Continued Use as Acceptance. Your continued use of the rp55 platform after a revised Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you must stop using the rp55 platform and may request closure of your account by contacting [email protected]. Any real-money balance remaining at the time of account closure will be returned to you in accordance with the account closure provisions in our Terms & Conditions.
9.4 Previous Versions. If you wish to review a previous version of this Privacy Policy, you may request it by contacting our support team at [email protected]. rp55 maintains an internal version history and will make reasonable efforts to provide previous versions upon request.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way rp55 handles your personal data, please contact our support team using any of the methods listed below. rp55 is committed to responding to all privacy-related enquiries within 30 calendar days.
- Email: — for written privacy requests, data access requests, and formal complaints
- Live Chat: Available 24/7 via the rp55 site widget for general enquiries
- WhatsApp: +880 1700 000000 — support hours 24/7, Bangladesh Standard Time (BST, UTC+6)
When contacting rp55 with a privacy-related request, please include your registered username or email address, a clear description of your request, and any relevant supporting information. This will help us process your request as efficiently as possible.
For formal data erasure or data portability requests, please use the subject line "Privacy Request — [Your Username]" in your email so that our team can prioritise and route your request appropriately.
Have Questions About Your Privacy?
Our support team is available around the clock on Bangladesh Standard Time to answer any questions about how rp55 handles your personal data. You can also explore our FAQ for quick answers, review our Responsible Gaming page, or jump into the platform and start playing today. 18+ only — play responsibly.
18+ For adults aged 18 and above only. Play responsibly. SSL secured.